The Indian Call Center Journey |
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» Human Resource and Organization Behavior Case Studies Please note: This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source. |
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Issues:» Emergence of Call Centers in India, HR Problems faced in the Indian Call Centers, evolution of Call center industry in India Contents:
Keywords:Insight, Indian Call Center, ICC, industry, analysts, CC, industry, history, concept, functioning, industry, problems, human resources |
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